• Are you customer of Citibank IPB Singapore?
• How do I get a new/replacement PIN?
• How do I change my ATM PIN?
• Useful tips on how to protect your PIN and personal details

You will also need to have the following (at its minimum) :

• Personal computer - Pentium 133 Mhz
  
• Modem - 28.8 kbps (for better results, use a 56 kbps modem)
• Operating system - Windows 95 or Windows NT 4.0
  
• Browser - Netscape Communicator 4.06 or Internet Explorer 4.0
  
• Internet account - An internet account with your local Internet Service Provider (ISP) or access via Local Area Network (LAN)

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I have lost / forgotten my ATM PIN. How do I get a new PIN?
You can get a new ATM PIN instantly by calling our 24-Hour CitiPhone Banking at (65) 224-5757. Press'0' to speak to a CitiPhone Officer.

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How do I change my ATM PIN to a new number?
To change your ATM PIN, you may either change it on the ATM itself, or through our 24-Hour CitiPhone Banking. Simply call (65) 224-5757, press '2' to select Self-Service Phone Banking. Then key in your 16-digit Citicard Identification Number and Telephone PIN, and follow the voice instructions.

When calling CitiPhone Banking, remember to have your Citicard on hand as you will need your 16-digit Citicard Identification Number for identity verification and for access to your accounts.

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Useful tips on how to protect your PIN and personal details
A PIN allows you to access your account, whether it’s through internet banking, telephone banking, or even through the ATM whenever you need cash.

Here are some safety measures you can take to ensure your PIN is kept private and confidential.

• Your PIN should contain only numeric characters.
• You should not use the same digit more than twice.
• Your PIN should not be based on your birthday, user-ID, personal telephone number or any other personal information.
• Keep your PIN confidential at all times and do not divulge it to anyone.
• Memorize your PIN and do not record it anywhere and do not save your PIN on your computer.
• Change your PIN regularly.
• The same PIN should not be used for different websites, applications or services especially when they relate to different entities.
• Check the authenticity of the bank’s website by comparing the URL and the bank’s name in its digital certificate.
• Check that a security icon that looks like a lock or key appear when authentication and encryption is expected.
• Check your bank account balance and transactions frequently and report any discrepancy at once.
• Your browsers and application software should be upgraded to support the 128-bit encryption standard.