Unikasa
Frequently Asked Questions
How long does bill settlement take?
Bill settlement via Unikasa is as fast and easy as doing day-to-day shopping. A cashier scans the bar code on bills, similarly as it is done in case of usual goods. The invoice becomes thus another purchase item that the customer subsequently pays for in a standard way - by cash or with a payment card.
Is it possible to pay more bills at once?
Via Unikasa, you can pay as many bills as you wish. However the fee will be charged for each of the bills.
Can I pay my bills with cash or with a payment card?
You will settle your bills exactly the same way as standard shopping, i.e. you can use either your payment card or cash.
Is a payment via Unikasa secure?
The whole payment process via Unikasa is guaranteed by Citibank Europe plc, pobočka zahraničnej banky, a member of Citi, from the point when a bar code on your invoice is scanned until money has been credited to the account of the bill issuer.
Is a payment via Unikasa secure?
The whole payment process via Unikasa is guaranteed by Citibank Europe plc, pobočka zahraničnej banky, a member of Citi, from the point when a bar code on your invoice is scanned until money has been credited to the account of the bill issuer.
How should I proceed in the case when I have a complaint?
For any complaint related to Unikasa, please contact the customer service centre of the company that issued the bill or the Unikasa Hotline at the following number: 02 / 58 230 330.